Top 3 US Bank
STOCK ALERTS CONTROL SYSTEM
Problem Overview
A total redesign of an outdated and unusable stock alerts center that’s purpose is to send notifications to users based on their custom configurations for both mobile and desktop. The challenge was designing a useful system with extremely strict and precise brand standards and limited technology scope.
Solution Method
- Industry Research
- Sitemap & User Flows
- Remote Sketching & Wireframing
- Hi-fi Prototyping
- OTS Guerilla Testing Methodology
Websites
Usability
Agency Margin Growth
The story
User Research
Leading a team of 2 other designers, I devised an extensive research and design plan. First we conducted interviews with stakeholders and real users. Then collected a list of needs and separated them into core, latent, and extreme categories to prioritize what we would recommend. We then brought this research to the following steps in the design thinking process.
Remote design studio
Due to the COVID-19 pandemic, every company needed to adjust to the new way of working remotely. We organized all interviews and needs gathering excercises over the phone and video sessions. I led the team and 15+ stakeholders in a real time design studio hosted on Invision’s realtime wireframing software. The outcome of that work led to a draft prototype which was then tested remotely through usertesting.com. The results of those tests led to the next round of prototyping.
RITE Style Iterations
The design effort was a series of double diamond divergent/convergent events. I led the effort to test the designs with real users in the RITE style, a method where iterations happen after every test until all usability issues are cleared for the remaining users in the testing pool. We eventually then polished the final designs to be 100% ADA compliant for both mobile and desktop.